Faq

Booking & Term of Condition

The trip package including:
- All transfers to and from Padang airport to your transit hotel.
- Surf package in the Mentawai Islands.
- All meals, snacks, mineral water, soft drinks on vessel, and 3 beers a day.
- Government and Harbor permits.

The trip package Excluding:

- Hotel in Padang. – Meals off boats.
- Travel insurance.
- Airport departure taxes.
- Excess baggage. – Passport, innoculation costs and personal spending money.
- Mentawai government Surf retribution ( IDR1,000,000 per pax per 15 day ).

Payment:
Deposit Required – 20% deposit per person per trip is required. Deposits are non-refundable, but transferable with the consent of Mentawai Surf Travel. Final Payment Balance is due 60 days prior to departure. There is a $100 penalty for late payments. Failure to pay balance as specified can result in loss of booking dates and/or deposit.

Cancellation Policy:
50% penalty if cancelled between 90-60 days 75% penalty if cancelled between 60-30 days 100% penalty if cancelled less than 30 days

Travel Insurance:
You must obtain Travel Insurance for all of The charters or trips , this is mandatory for your safety. A proper travel insurance package will include coverage for the following: trip cancellation & interruption, baggage delay, baggage coverage, travel delay, emergency medical and dental, emergency medical transport & evacuation, and travel accident insurance. insurance. Check  Indo Surf Travel Insurance for full Medivac Flights, Hospital cover… and even surfboards.
Documents:
Passports must be valid for at least 6 months from the date of departure. If applicable, a valid visa is required for travel. You must have at least one photocopy of your passport, and travel and medical insurance. When you are in Indonesia you will be issued an immigration form that you must keep until your departure. When you leave they will ask to see it to determine how long you were in Indonesia. If you lose this form you will be charged a fine and may miss your return flight.

Airline Related Information:
“The MST Team” and its representatives are not responsible for airline boarding fees or baggage policies. They do not accept any responsibility for the late arrival or non-arrival of surfboards/surfboard bags or any other luggage.

Baggage:
The MST does not assume liability for personal injury of any kind howsoever cause to include loss and/or damage of the property or theft (traveling to and/or from charter boat and whist on board delays to weather, mechanical trouble, strikes, airline arrival and/or departure times civil disturbance and/or act of God or any other event due to force Mejeure.

Medical and Health:
It is vital if you have any type of medical condition that you make them known to us well before departure. This will enable us to assess personal and group risk that may result from any event caused by a known medical condition. It is highly recommended that you obtain medical insurance with a reputable insurance company prior to your departure. Vaccinations for tetanus, typhoid and hepatitis are advised, as is malaria medication for precautionary measures. Check with your local doctor.

Surf conditions:
We always hope for great surf, unfortunately though, there will be times when surf conditions are less than desirable and perhaps unsuitable for the less experienced surfer. “The Charter Boat Team” and its representatives shall not be liable in the event, due to climatic or other reasons, that satisfactory surf is unavailable.

Limitations of Liability:
“The MST Team”, its owners, agents, employees and representatives give notice that they act only as agent for you as our client in making arrangements for hotels, transportation, restaurants or any other service and do not assume any liability whatsoever for any injury, damage, death, loss, accident, delay, cost, expense, or inconvenience arising from travel misfortunes or delay due to sickness, pilferage, labor disputes, mechanical breakdown, quarantine, government restraints, act of wars, weather or other circumstances beyond their control.

Don’t hesitate to e-mail us for any further info